:root{font-family:Inter,"Segoe UI",system-ui,sans-serif;color:#203d3c;background:#f4f7f6;font-size:14px;--ink:#173735;--muted:#7a908b;--line:#e1e9e5;--green:#0b7e69;--note:#fff0c8}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}button{cursor:pointer}button:disabled{opacity:.45;cursor:not-allowed}button:focus-visible,a:focus-visible{outline:3px solid #61bda7;outline-offset:3px}input,select,textarea{border:1px solid #d9e4de;border-radius:8px;background:white;color:var(--ink);padding:10px 12px;outline:none;width:100%}input:focus,select:focus,textarea:focus{border-color:var(--green);box-shadow:0 0 0 3px #0b7e6912}textarea{resize:vertical;min-height:80px;line-height:1.6}h1,h2,h3,p{margin:0}h1{font-size:23px;letter-spacing:-.6px}h2{font-size:19px}h3{font-size:14px}small,.muted{color:var(--muted)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;padding:10px 14px;background:white;color:var(--ink);border:1px solid var(--line);border-radius:8px;font-weight:600;font-size:12px}.btn:hover{background:#eef5f1}.btn.primary{background:var(--green);border-color:var(--green);color:white}.btn.primary:hover{background:#096954}.btn.note{background:var(--note);border-color:#e7d496;color:#7a5818}.brand{display:flex;gap:11px;align-items:center}.mark{display:grid;place-items:center;width:34px;height:34px;background:#91d6bd;color:#173735;border-radius:10px;font-size:25px;font-weight:800}.brand strong{font-size:18px;letter-spacing:-.5px}.brand small{display:block;font-size:9px;letter-spacing:2px;text-transform:uppercase;color:#99beb0;margin-top:3px}.layout{display:grid;grid-template-columns:212px 1fr;height:100dvh}.sidebar{min-height:0;overflow:auto;display:flex;flex-direction:column;gap:30px;background:var(--ink);color:#e3f0e8;padding:28px 17px 18px}.sidebar nav{display:flex;flex-direction:column;gap:5px}.nav-label{text-transform:uppercase;font-size:9px;letter-spacing:1.8px;color:#8aac9f;margin:15px 12px 5px}.nav-item{display:flex;align-items:center;gap:11px;border:0;border-radius:8px;padding:12px;color:#b9d2c8;background:transparent;text-align:left;font-size:12px}.nav-item:hover{background:#ffffff0a}.nav-item.selected{background:#ffffff12;color:white;box-shadow:inset 3px 0 #92d7be}.nav-symbol{width:19px;font-size:18px;text-align:center}.sidebar-note{margin-top:auto;background:#ffffff08;border:1px solid #ffffff0c;border-radius:10px;padding:14px;font-size:11px;line-height:1.8;color:#97b9aa}.sidebar-note strong{display:block;color:#c5e2d5;margin-bottom:5px}.profile{display:flex;align-items:center;gap:9px;border-top:1px solid #ffffff18;padding-top:18px}.profile .avatar{background:#2d5147;color:#d1e8dd}.profile-name{font-size:12px}.profile small{font-size:10px;color:#92b2a6}.logout{background:none;border:0;color:#acc9bd;margin-left:auto;font-size:20px}.workspace{display:flex;flex-direction:column;min-width:0;min-height:0}.topbar{height:86px;flex-shrink:0;background:#fff;padding:0 28px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:15px}.eyebrow{font-size:9px;letter-spacing:1.8px;text-transform:uppercase;color:var(--green);font-weight:700;margin-bottom:7px}.top-actions{display:flex;align-items:center;gap:12px}.badge{display:inline-block;white-space:nowrap;font-size:10px;padding:5px 9px;border-radius:5px;background:#eef4f0;color:#527463}.badge.yellow{background:#fff1ce;color:#93712b}.pilot{background:#fcf8ed;color:#8c773f;border-bottom:1px solid #ede6d2;padding:9px 26px;font-size:11px}#view{display:contents}.conversation-layout{display:grid;grid-template-columns:302px minmax(310px,1fr) 238px;flex:1;min-height:0}.inbox{display:flex;flex-direction:column;min-height:0;background:#fff;border-right:1px solid var(--line)}.inbox-tools{padding:21px 18px 14px;border-bottom:1px solid var(--line)}.inbox-title{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px}.count{font-size:10px;border-radius:20px;background:#edf3ee;padding:4px 8px;color:#6b8677}.search{font-size:12px;background:#f7faf8}.filter{font-size:11px;color:#839589;border:0;padding-left:0;margin-top:6px}.ticket-list{overflow:auto;flex:1}.ticket-card{display:flex;gap:11px;padding:18px 16px;width:100%;border:0;border-bottom:1px solid #edf2ee;background:#fff;text-align:left}.ticket-card:hover{background:#f6faf7}.ticket-card.selected{background:#edf6ee;box-shadow:inset 3px 0 var(--green)}.avatar{width:35px;height:35px;flex-shrink:0;display:grid;place-items:center;border-radius:10px;background:#eaf0f5;color:#657e99;font-size:11px;font-weight:700}.ticket-summary{flex:1;min-width:0}.ticket-head{display:flex;justify-content:space-between;gap:6px;align-items:center}.ticket-head strong{font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-head time{font-size:9px;color:#91a298}.preview{font-size:11px;color:#8a9d90;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin:7px 0 10px}.ticket-bottom{display:flex;justify-content:space-between;align-items:center;gap:4px}.ticket-bottom .badge{font-size:9px;padding:3px 5px}.ticket-bottom small{font-size:9px}.chat{display:flex;flex-direction:column;min-width:0;min-height:0;background:#f4f8f5}.chat-header{min-height:79px;display:flex;justify-content:space-between;align-items:center;gap:10px;padding:16px 22px;border-bottom:1px solid var(--line);background:white}.chat-header h2{font-size:15px;margin-bottom:6px}.chat-header small{font-size:10px}.chat-actions{display:flex;gap:6px}.chat-actions .btn{font-size:10px;padding:8px 9px}.timeline{flex:1;overflow:auto;padding:24px;display:flex;flex-direction:column;gap:17px}.bubble{align-self:flex-start;max-width:87%;padding:12px 15px;background:#fff;border:1px solid #e0e9e1;border-radius:12px;font-size:13px;line-height:1.6;white-space:pre-wrap;overflow-wrap:anywhere;box-shadow:0 1px 2px #14332506}.bubble.outgoing{align-self:flex-end;background:#e0f0e3;border-color:#d5e5d8}.bubble.note{align-self:flex-end;background:var(--note);border-color:#e7d6a5}.bubble-meta{display:flex;justify-content:space-between;gap:15px;align-items:center;font-size:9px;color:#64866e;margin-bottom:5px;white-space:normal}.bubble-meta strong{font-size:10px}.note .bubble-meta{color:#91712b}.bubble-foot{margin-top:5px;font-size:9px;color:#7e987d;text-align:right}.event{text-align:center;align-self:center;max-width:95%;color:#91a08f;font-size:10px;line-height:1.8;padding:3px 12px}.composer{padding:15px 22px 18px;border-top:1px solid var(--line);background:#fff}.composer-tabs{display:flex;gap:8px;margin-bottom:12px}.composer-tabs button{background:#f3f6f3;color:#7e917e;border:0;border-radius:6px;padding:7px 10px;font-size:11px}.composer-tabs .selected{background:#e3f2e8;color:var(--green);font-weight:700}.composer-tabs .selected[data-mode=note]{background:var(--note);color:#8c6c25}.composer textarea{min-height:75px;font-size:12px;background:#fbfcfb}.composer.note-mode textarea{background:#fffcf4;border-color:#e7d5a2}.composer-bottom{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-top:10px}.composer-bottom select{font-size:10px;max-width:155px;border:0;color:#7b947b;padding:5px}.composer-bottom small{font-size:9px;margin-left:10px}.details{background:#fff;border-left:1px solid var(--line);padding:26px 20px;overflow:auto}.details h3{font-size:9px;letter-spacing:1.5px;text-transform:uppercase;color:#859d89;margin-bottom:25px}.contact-card{text-align:center;border-bottom:1px solid var(--line);padding-bottom:24px;margin-bottom:24px}.contact-card .avatar{margin:0 auto 13px;width:54px;height:54px;font-size:18px;border-radius:17px;background:#eaf3e9;color:#71916f}.contact-card h2{font-size:14px;margin-bottom:8px}.contact-card p{font-size:11px;color:#88a080}.detail-row{margin-bottom:22px}.detail-row span{display:block;font-size:9px;color:#8fa087;margin-bottom:8px}.detail-row strong{font-size:12px;font-weight:500}.details select,.details .btn{font-size:10px;width:100%;margin-top:6px}.detail-note{font-size:10px;background:#f6f9f5;padding:12px;color:#84987b;border-radius:8px;line-height:1.8}.empty{flex:1;min-height:220px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:13px;padding:28px;text-align:center;color:#8b9e86}.empty-symbol{width:63px;height:63px;display:grid;place-items:center;border-radius:20px;background:#e7f1e4;font-size:30px;color:#96b391;margin-bottom:8px}.empty h2{font-size:17px;color:#637d5c}.empty p{font-size:12px;max-width:280px;line-height:1.8}.page{padding:28px;overflow:auto;flex:1}.page-intro{margin-bottom:24px}.page-intro p{font-size:13px;color:var(--muted);line-height:1.8;margin-top:10px}.card{background:#fff;border:1px solid var(--line);border-radius:12px;padding:23px;margin-bottom:20px}.card h2{font-size:16px;margin-bottom:10px}.card p{font-size:12px;color:var(--muted);line-height:1.8;margin-top:9px}.card-grid{display:grid;grid-template-columns:1fr 1fr;gap:20px}.card label{margin-top:18px}.fields{display:grid;grid-template-columns:1fr 1fr;gap:14px}label{display:flex;flex-direction:column;gap:8px;font-size:12px;font-weight:600;color:#5e7959}.table-scroll{overflow:auto}table{width:100%;border-collapse:collapse;font-size:12px}th{font-size:9px;text-transform:uppercase;letter-spacing:1px;color:#8f9f88;text-align:left;padding:14px 10px;border-bottom:1px solid var(--line)}td{padding:17px 10px;border-bottom:1px solid #edf1e9}td small{display:block;font-size:10px;margin-top:5px}.auth{min-height:100dvh;display:grid;grid-template-columns:1fr 1fr}.auth-aside{display:flex;flex-direction:column;justify-content:space-between;padding:60px;background:var(--ink);color:#fff}.auth-aside h1{font-size:46px;line-height:1.15;letter-spacing:-1.8px;margin-bottom:24px}.auth-aside p{font-size:14px;color:#a5c6b3;line-height:1.8;max-width:400px}.auth-aside footer{font-size:11px;color:#85a98f}.auth-main{display:flex;align-items:center;justify-content:center;padding:35px}.auth-form{width:100%;max-width:365px}.auth-form h2{font-size:26px;margin-bottom:12px}.auth-form>p{font-size:13px;line-height:1.8;color:var(--muted);margin-bottom:28px}.auth-form label{margin:18px 0}.auth-form .btn{width:100%;margin-top:8px}.auth-help{font-size:11px!important;margin-top:24px}.inline-error{font-size:12px;color:#b34f39;line-height:1.7;min-height:20px;margin:12px 0}#toast{display:none;position:fixed;bottom:24px;left:50%;transform:translateX(-50%);max-width:90vw;padding:14px 22px;border-radius:8px;background:#1e4637;color:#fff;z-index:30;box-shadow:0 5px 25px #0002;font-size:12px}#toast.visible{display:block}dialog{border:1px solid var(--line);border-radius:14px;padding:28px;width:calc(100% - 30px);max-width:480px;box-shadow:0 20px 80px #0002;color:var(--ink)}dialog::backdrop{background:#17372977;backdrop-filter:blur(3px)}dialog h2{margin-bottom:12px}dialog p{font-size:12px;line-height:1.8;color:var(--muted);margin-bottom:18px}dialog label{margin:16px 0}.dialog-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:24px}.loading{padding:50px;text-align:center;color:var(--muted)}.only-mobile{display:none}@media(max-width:1250px){.layout{grid-template-columns:190px 1fr}.conversation-layout{grid-template-columns:285px minmax(300px,1fr)}.details{display:none}.card-grid{grid-template-columns:1fr}.chat-header{padding:16px}}@media(max-width:800px){.layout{grid-template-columns:64px 1fr}.sidebar{padding:22px 7px}.sidebar .brand>div:last-child,.nav-label,.nav-item>span:last-child,.sidebar-note,.profile-name,.profile small{display:none}.sidebar .brand{justify-content:center}.nav-item{padding:14px 10px;justify-content:center}.sidebar nav{gap:10px}.profile{flex-direction:column}.logout{margin:0}.topbar{height:75px;padding:0 16px}.topbar h1{font-size:19px}.top-actions .badge{display:none}.topbar .btn{font-size:10px;padding:8px}.pilot{font-size:10px;padding:8px 16px}.conversation-layout{display:flex}.inbox{width:100%}.chat{display:none;width:100%}.conversation-layout.has-ticket .inbox{display:none}.conversation-layout.has-ticket .chat{display:flex}.only-mobile{display:inline-flex}.chat-header{flex-wrap:wrap}.chat-actions{margin-left:auto}.timeline{padding:16px}.bubble{max-width:95%}.composer{padding:13px}.composer-bottom small{display:none}.page{padding:20px 15px}.fields{grid-template-columns:1fr}.auth{grid-template-columns:1fr}.auth-aside{display:none}.auth-main{min-height:100dvh}.card{padding:18px}}

@media(max-height:800px) and (min-width:801px){.sidebar{gap:18px;padding:20px 17px 16px}.sidebar-note{display:none}.profile{margin-top:auto}.nav-item{padding-top:10px;padding-bottom:10px}}

/* Conexão real e confirmação do envio */
.wa-connected{background:#dcfce7;color:#166534}.wa-qr{display:block;width:280px;max-width:100%;height:auto;margin:16px 0;border:1px solid #dbe4ed;border-radius:12px}.delivery-failed,.delivery-uncertain{color:#9a3412;font-weight:600}#wa-connect-form{display:grid;gap:12px;margin:20px 0}#wa-admin-actions{margin-top:16px;flex-wrap:wrap}.card li{margin-bottom:10px;line-height:1.6}